Tailored Clothing for Nature Enthusiasts
Gear Up for Adventure, Give Back to the Planet!
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Gear Up for Adventure, Give Back to the Planet!
At Trail Threads Co., we are committed to protecting the environment. We have collaborated with Eden Reforestation Projects to plant a tree with every purchase you make.
Discover Our Products
Experience the thrill of the outdoors with our top-selling apparel. From hiking and camping to biking and more, we have unique designed gear to inspire your next adventure.
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Quality Gear for Every Adventure
Shop T-shirtsOur gear is designed to inspire your next adventure. It is built to last, ensuring you can focus on your journey ahead. Our products are designed and tested in New Zealand.
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Share Your Passion for the Great Outdoors.
Shop SweatshirtsJoin the Trail Threads community and inspire outdoor enthusiasts to explore the great outdoors with our clothing.
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Sustainable Apparel for a Greener Planet
Shop HatsWe are committed to protecting the environment by using eco-friendly materials where possible and supporting conservation initiatives.
Let customers speak for us
from 239 reviewsNice and soft. I receive a lot of compliments. I will be buying more in the future.
I got 4 of these t-shirts, they’re a nice quality, good colours, soft and a comfortable fit. Very happy.!
A very pretty design and so many colours to choose from. True to size and has s good length. Very pleased with my purchase.
Bright colours and a lovely design. True to size and a good length. Very pleased with this purchase.
Love my T-shirt. Now, I need to have another two or ten
Good quality T-shirt.
Love this T-shirt! Very soft, lots of compliments.
The is a very nice, soft and comfortable t-shirt with a beautiful image. Would recommend purchasing.
Soft cotton. Fits well.
I’m a new fan and you’ve stolen my heart! This T-shirt is fabulous! Great quality, accurate fit & washed beautifully!
I ordered two of these shirts a few months ago for myself love them so much. I just re-ordered two more for my daughter because I know she will love them as much as I do. Great company I will continue to order during the winter months. We may have more long sleeve selections. 🙏
Received my Trail Threads T shirt and am very pleased with the product
Great looking shirt and arrived fast
top quality, nice prints - all good!
Nice design and very good quality, very comfortable.
Sustainable Tees for Your Adventures
Choose Trail Threads Co. tees for durable, comfortable, and environmentally-friendly outdoor adventures.
Making a Positive Impact on the Environment
At Trail Threads Co., we are committed to reducing our environmental footprint. Through the use of sustainable fabrics where possible. We strive to create high-quality products that not only meet your adventure needs but also help the planet. We plant a tree with every purchase you make through the Eden Reforestation Projects
Frequently Asked Questions
What is your return policy?
Gear Up for Adventure with Confidence: Trail Threads Return Policy
We at Trail Threads Co. want you to be stoked with your gear! But sometimes, things don't go exactly as planned. Here's the scoop on returns and refunds:
Got a Misprint, Damage, or Defect?
Fear not, fellow adventurer! If your Trail Threads swag arrives misprinted, damaged, or defective, we'll be happy to replace it at no cost to you or issue a full refund. Just shoot us a message with a photo of the issue within 30 days of receiving your order (efficiency is key!), and our awesome customer service team will get you back on the trail in no time. You can reach us at: customerservice@trailthreadsco.store. Please include a description, your photos, order numbers, etc.
What about incorrect size orders?
We encourage you to double-check our size charts on your product page before placing an order to ensure the perfect fit for your next adventure. However, we understand mistakes happen. If you receive an item that doesn't fit and want to exchange it for a different size, you can return the original item (at your own expense) and place a new order for the correct size.
How to Return an Incorrect Size Order:
- Contact Us: Reach out to our customer service team at customerservice@trailthreadsco.store within 30 days of receiving your order to initiate the return process. Provide us with the size of t-shirt you require. We'll provide you with specific return instructions and the most appropriate return address based on your location.
- Pack it Up: Ensure the item is in its original packaging, unworn, unwashed. Include the original packing slip inside the package.
- Ship it Back: You'll be responsible for covering the return shipping cost, any applicable taxes, and duties associated with the return shipment.
- New Order: While your return is in transit, feel free to place a new order for the correct size. Or, you can wait for the return to be delivered, and we will process a new one. You'll be responsible for covering shipping cost, any applicable taxes, and duties associated with the replacement.
Return Addresses (by Region):
- USA: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
- Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
- Latvia: Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
- Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
- Australia and New Zealand: 40 Tanimbla Street, Kedron, Queensland 4031, Australia.
- Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
- Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.
How long does it take to process returns for Misprints, Damage, or Defects?
Once we receive your email with a description of the issue, your photos, and order details, we'll review your claim within 1-2 business days and notify you of the outcome. If approved, we'll either replace your item or issue a full refund.
Processing Times for Refunds and Replacements:
Refunds: For approved Misprint, Damage, or Defect claims, we'll process your refund back to your original payment method within 1 business day. You should receive it in your account within 3-5 business days.
Replacements: Our standard dispatch time for replacements is 3-7 business days, plus shipping times. Please refer to our Shipping Policy for more details.
We're Here to Help!
If you have any questions or need further assistance with the return process, please don't hesitate to contact our friendly customer service team at customerservice@trailthreadsco.store. We're committed to ensuring you have a great experience with Trail Threads Co.!
Read our full policy here.
Is a shipping tracking number provided?
Yes, we will email you a tracking number when your order is sent to you.
How long does shipping take?
Typically, it takes 3-7 business days to get your order packed and shipped. Then, it's off on its adventure to you! Shipping times vary depending on your location:
USA and Canada: 2-6 business days (because let's be honest, you deserve it fast!)
UK: 2-4 days
Europe: 6-8 business days (we know, the wait might feel like an eternity, but trust us, it'll be worth it!)
Australia and New Zealand:: 2-14 business days (because sometimes good things take time, like that epic hike you're planning)
Japan: 4-8 business days (we're working on a teleportation device for international shipping, but for now, this is the best we can do!)
International: 10-20 business days (patience is a virtue, adventurer!)
More shipping information is available on our policy page here.
Are your products eco-friendly?
Yes, our products are made to order which reduces waste. Plus, we're committed to sustainable practices! We use sustainable materials wherever possible.
Our t-shirts are made from cotton with a small amount of polyester for your comfort and durability.
Our shipping material is recyclable cardboard boxing, and post-consumer recycled (PCR) plastic bags that are recyclable.
For every order, we donate $0.43 USD to plant one tree through a reputable charitable organization called the Eden Reforestation Projects: https://edenprojects.org/ to plant trees around the world.
Planting trees with Eden Reforestation Projects offers a multitude of benefits:
- Increased biodiversity: Trees provide habitat for a wide variety of wildlife.
- Coastal protection: Mangrove trees, a key focus of Eden Projects, help to stabilize coastlines and reduce the impact of erosion and flooding.
- Economic empowerment: Eden Projects provides fair wages and employment opportunities for local communities involved in tree planting initiatives.
- Enhanced carbon sequestration: Trees absorb carbon dioxide, a major greenhouse gas, helping to combat climate change.
By purchasing from Trail Threads, you're not only getting a great product, but you're also helping us make a positive impact on the environment.
Read more about our planting collaboration here.
Do you offer gift cards?
Yes, we offer gift cards in various denominations here. They make the perfect gift for outdoor enthusiasts!
How can I contact you?
You can reach our customer support team in three ways:
- Use our chat located in the bottom right corner of your screen.
- By filling out the contact form on our website here.
- By emailing us at customerservice@trailthreadsco.com.
- By writing to us at (ATN: SRJM Holdings Limited), Trail Threads Co. Limited PO Box 12078, Rotorua, 3010, New Zealand.
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