Gear Up for Adventure with Confidence: Trail Threads Return Policy

We at Trail Threads Co. want you to be stoked with your gear! But sometimes, things don't go exactly as planned. Here's the scoop on returns and refunds:

Got a Misprint, Damage, or Defect?

Fear not, fellow adventurer! If your Trail Threads swag arrives misprinted, damaged, or defective, we'll be happy to replace it at no cost to you or issue a full refund. Just shoot us a message with a photo of the issue within 30 days of receiving your order (efficiency is key!), and our awesome customer service team will get you back on the trail in no time. You can reach us at: customerservice@trailthreadsco.store. Please include a description, your photos, order numbers, etc.

What about incorrect size orders?

We encourage you to double-check our size charts on your product page before placing an order to ensure the perfect fit for your next adventure. However, we understand mistakes happen. If you receive an item that doesn't fit and want to exchange it for a different size, you can return the original item (at your own expense) and place a new order for the correct size.

How to Return an Incorrect Size Order:

1. Contact Us: Reach out to our customer service team at customerservice@trailthreadsco.store within 30 days of receiving your order to initiate the return process. Provide us with the size of t-shirt you require. We'll provide you with specific return instructions and the most appropriate return address based on your location.
   
2. Pack it Up: Ensure the item is in its original packaging, unworn, unwashed. Include the original packing slip inside the package.
   
3. Ship it Back: You'll be responsible for covering the return shipping cost, any applicable taxes, and duties associated with the return shipment.
   
4. New Order: While your return is in transit, feel free to place a new order for the correct size. Or, you can wait for the return to be delivered, and we will process a new one. You'll be responsible for covering shipping cost, any applicable taxes, and duties associated with the replacement.
   

Return Addresses (by Region):

• USA: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
• Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
• Latvia: Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
• Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
• UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
• Australia and New Zealand: 40 Tanimbla Street, Kedron, Queensland 4031, Australia.
• Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
• Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

How long does it take to process returns for Misprints, Damage, or Defects?

Once we receive your email with a description of the issue, your photos, and order details, we'll review your claim within 1-2 business days and notify you of the outcome. If approved, we'll either replace your item or issue a full refund.

Processing Times for Refunds and Replacements:

Refunds: For approved Misprint, Damage, or Defect claims, we'll process your refund back to your original payment method within 1 business day. You should receive it in your account within 3-5 business days.

Replacements: Our standard dispatch time for replacements is 3-7 business days, plus shipping times. Please refer to our Shipping Policy for more details.

We're Here to Help!

If you have any questions or need further assistance with the return process, please don't hesitate to contact our friendly customer service team at customerservice@trailthreadsco.store. We're committed to ensuring you have a great experience with Trail Threads Co.!

Read our full policy here.

Yes, we will email you a tracking number when your order is sent to you.

Typically, it takes 3-7 business days to get your order packed and shipped. Then, it's off on its adventure to you! Shipping times vary depending on your location:

USA and Canada: 2-6 business days (because let's be honest, you deserve it fast!)

UK: 2-4 days

Europe: 6-8 business days (we know, the wait might feel like an eternity, but trust us, it'll be worth it!)

Australia and New Zealand:: 2-14 business days (because sometimes good things take time, like that epic hike you're planning)

Japan: 4-8 business days (we're working on a teleportation device for international shipping, but for now, this is the best we can do!)

International: 10-20 business days (patience is a virtue, adventurer!)

More shipping information is available on our policy page here.

Yes, our products are made to order which reduces waste. Plus, we're committed to sustainable practices! We use sustainable materials wherever possible.

Our t-shirts are made from cotton with a small amount of polyester for your comfort and durability.

Our shipping material is recyclable cardboard boxing, and post-consumer recycled (PCR) plastic bags that are recyclable.

For every order, we donate $0.43 USD to plant one tree through a reputable charitable organization called the Eden Reforestation Projects: https://edenprojects.org/ to plant trees around the world.

Planting trees with Eden Reforestation Projects offers a multitude of benefits:

• Increased biodiversity: Trees provide habitat for a wide variety of wildlife.
• Coastal protection: Mangrove trees, a key focus of Eden Projects, help to stabilize coastlines and reduce the impact of erosion and flooding.
• Economic empowerment: Eden Projects provides fair wages and employment opportunities for local communities involved in tree planting initiatives.
• Enhanced carbon sequestration: Trees absorb carbon dioxide, a major greenhouse gas, helping to combat climate change.

By purchasing from Trail Threads, you're not only getting a great product, but you're also helping us make a positive impact on the environment.

Read more about our planting collaboration here.

Yes, we offer gift cards in various denominations here. They make the perfect gift for outdoor enthusiasts!

You can reach our customer support team in three ways:

1. Use our chat located in the bottom right corner of your screen.
2. By filling out the contact form on our website here.
3. By emailing us at customerservice@trailthreadsco.com.
4. By writing to us at (ATN: SRJM Holdings Limited), Trail Threads Co. Limited PO Box 12078, Rotorua, 3010, New Zealand.