Gear Up for Adventure, Give Back to the Planet!
At Trail Threads Co., we are committed to protecting the environment. We have collaborated with Eden Reforestation Projects to plant a tree with every purchase you make.
Discover Our Products
Experience the thrill of the outdoors with our top-selling tees. From hiking and camping to biking and more, we have unique designed tees to inspire your next adventure.
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Quality Tees for Every Adventure
Our gear is designed to inspire your next adventure. It is built to last, ensuring you can focus on your journey ahead. Our products are designed and tested in New Zealand.
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Sustainable Tees for a Greener Planet
We are committed to protecting the environment by using eco-friendly materials where possible and supporting conservation initiatives.
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Share Your Passion for the Great Outdoors.
Join the Trail Threads community and inspire outdoor enthusiasts to explore the great outdoors with our tees.
Let customers speak for us
Sustainable Tees for Your Adventures
Choose Trail Threads Co. tees for durable, comfortable, and environmentally-friendly outdoor adventures.
Making a Positive Impact on the Environment
At Trail Threads Co., we are committed to reducing our environmental footprint. Through the use of sustainable fabrics where possible. We strive to create high-quality products that not only meet your adventure needs but also help the planet. We plant a tree with every purchase you make through the Eden Reforestation Projects
Find answers to common questions about our products, shipping, and environmental practices.
Frequently Asked Questions
What is your return policy?
We at Trail Threads Co. want you to be stoked with your gear! However, we understand that sometimes things don't go exactly as planned. Here's the scoop on returns and refunds:
Got a Misprint, Damage, or Defect?
Fear not, fellow adventurer! If your Trail Threads swag arrives misprinted, damaged, or defective, we'll be happy to replace it at no cost to you or issue a full refund. Just shoot us a message with a photo of the issue within 30 days of receiving your order (we like to keep things efficient!), and our awesome customer service team will get you back on the trail in no time. You can reach us at: customerservice@trailthreadsco.store. Please include a description, your photos, order numbers, etc.
How long does it take to review return and refund claims for a Misprint, Damage, or Defect?
Once we receive your email with a description of the Misprint, Damage, or Defect, your photos, order numbers, etc, we will review your claim within 1-2 business days and notify you of the outcome. If the Misprint, Damage, or Defect is accepted, we'll be happy to replace it at no cost to you or issue a full refund.
How long does it take to process exchanges for a Misprint, Damage, or Defect?
Our standard dispatch time is 3-7 business days, plus shipping times. Please refer to our Shipping Policy
How long does it take to issue a refund for a Misprint, Damage, or Defect?
Once your Misprint, Damage, or Defect item has been accepted, we will process your refund back to your payment card within 1 business day, and you should receive it in your account within 3 - 5 business days.
Change of Heart?
While we can't offer returns for buyer's remorse, we encourage you to double-check our size charts on your product page before placing your order to ensure the perfect fit for your next adventure.
Read our full policy here.
Is a shipping tracking number provided?
Yes, we will email you a tracking number when your order is sent to you.
How long does shipping take?
Typically, it takes 3-7 business days to get your order packed and shipped. Then, it's off on its adventure to you! Shipping times vary depending on your location:
USA and Canada: 2-6 business days (because let's be honest, you deserve it fast!)
Europe: 6-8 business days (we know, the wait might feel like an eternity, but trust us, it'll be worth it!)
Australia and New Zealand:: 2-14 business days (because sometimes good things take time, like that epic hike you're planning)
Japan: 4-8 business days (we're working on a teleportation device for international shipping, but for now, this is the best we can do!)
International: 10-20 business days (patience is a virtue, adventurer!)
More shipping information is available on our policy page here.
Are your products eco-friendly?
Yes, our products are made to order which reduces waste. Plus, we're committed to sustainable practices! We use sustainable materials wherever possible.
Our t-shirts are made from cotton with a small amount of polyester for your comfort and durability.
Our shipping material is recyclable cardboard boxing, and post-consumer recycled (PCR) plastic bags that are recyclable.
For every product sold, we donate $0.43 USD to plant one tree through a reputable charitable organization called the Eden Reforestation Projects: https://edenprojects.org/ to plant trees around the world.
Planting trees with Eden Reforestation Projects offers a multitude of benefits:
- Increased biodiversity: Trees provide habitat for a wide variety of wildlife.
- Coastal protection: Mangrove trees, a key focus of Eden Projects, help to stabilize coastlines and reduce the impact of erosion and flooding.
- Economic empowerment: Eden Projects provides fair wages and employment opportunities for local communities involved in tree planting initiatives.
- Enhanced carbon sequestration: Trees absorb carbon dioxide, a major greenhouse gas, helping to combat climate change.
By purchasing from Trail Threads, you're not only getting a great product, but you're also helping us make a positive impact on the environment.
Read more about our planting collaboration here.
Do you offer gift cards?
Yes, we offer gift cards in various denominations here. They make the perfect gift for outdoor enthusiasts!
How can I contact you?
You can reach our customer support team in three ways:
- Use our chat located in the bottom right corner of your screen.
- By filling out the contact form on our website here.
- By emailing us at customerservice@trailthreadsco.com.
- By writing to us at (ATN: SRJM Holdings Limited), Trail Threads Co. Limited PO Box 12078, Rotorua, 3010, New Zealand.